Returns Policy & Procedure

Returns Policy & Procedure

Returns: 
Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 020 7584 7000 or email info@aromsnatur.co.uk. If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.

Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.

Returns address: 
Aroms Natur, 33 Thurloe Street, London SW7 2LQ

Cancellation/Refund policy:
You have the right to cancel your order at anytime within 14 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.

Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.

We will process a refund on receipt of goods.

Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.

Refused & Undeliverable Packages:
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Aroms Natur has incurred in sending the products out to you.